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Customer Service Representative

2 months ago


Lidcombe, Australia Belgravia Leisure Full time

{"h1": "Customer Service Officer", "p": "At Belgravia Leisure, we are seeking a Customer Service Officer to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to our members, casual users, and potential new members.

Your primary responsibility will be to provide first-class services to our customers, ensuring it aligns with our Mission, Vision, and Values. Key areas of responsibility include:

* Providing excellent customer service to all customers, both in person and over the telephone
* Applying sound cash handling principles and using Point of Sale (POS) systems
* Providing customers inquiring about memberships with information and having the knowledge to sell memberships when a person joins or renews
* Promoting the centre\u2019s services and programs to customers and accepting customer bookings and enrolments
* Developing and maintaining good working relations with customers
* Promoting and exercising good public relations at all times
* Opening/closing of the centre in accordance with security and safety procedures

To be successful in this role, you will need to possess a positive, friendly, helpful, and energetic work style. You will also need to be computer literate, familiar with software packages, and point of sale systems. Experience in the leisure industry is desirable, but not essential.

If you have a friendly attitude and a customer service mindset, we encourage you to apply.

"}