Customer Service Representative

3 weeks ago


Lidcombe, Australia Belgravia Health & Leisure Group Pty Ltd Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Café/Kiosk Attendant. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our patrons.

Key Responsibilities
  • Provide excellent customer service to all customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Maintain the appearance and presentation of the café, ensuring a clean and welcoming environment for our customers.
  • Replenish condiments and supplies as needed, ensuring that our customers have access to the products they need.
  • Follow health and safety guidelines, maintaining a safe and hygienic environment for our customers and staff.
  • Cashier experience, taking orders and handling cash transactions accurately and efficiently.
  • Apply sound cash handling principles and use of Point of Sale (POS) systems, ensuring accurate and efficient transactions.
  • Promote the centre's services and programs to our patrons, providing information and recommendations to enhance their experience.
  • Develop and maintain good working relationships with patrons, building a loyal customer base.
  • Provide information on our product range, including promoting healthy food options and special deals.
  • Ability to work mornings, evenings, and weekends, with hours increasing during peak periods.
Requirements
  • Positive, friendly, helpful, and energetic work style.
  • Coffee making/barista skills, with the ability to create high-quality beverages.
  • Food handling certificate, ensuring compliance with food safety regulations.
  • Current First Aid Certificate (Workplace Level 2) and Current CPR Certificate.
  • Current Food Handlers Qualification, ensuring compliance with food safety regulations.
  • Police Check and Working with Children Check, ensuring a safe and secure environment for our customers and staff.
  • Ability to be flexible during peak periods, with a willingness to work varied shifts.
  • Availability to work Saturdays and Sundays, with a flexible approach to scheduling.
About Us

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG), a leading provider of leisure and recreation services in Australia and New Zealand. We are committed to delivering exceptional customer experiences and building strong relationships with our customers and staff.

We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ individuals, people from culturally and linguistically diverse backgrounds, and people with a disability.

We are committed to providing a child-safe environment, with a focus on protecting children from harm. Successful applicants will be required to obtain a national police check and a Working with Children check.



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