Customer Service Representative

3 weeks ago


Lidcombe, Australia COS-AUS Full time

At COS-AUS, we are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative.

About the Role

We are looking for someone who is passionate about delivering exceptional customer experiences and is able to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing support to our customers through various channels, including phone, email, and live chat.

Key Responsibilities

  • Answer inbound calls and respond to customer inquiries in a professional and courteous manner
  • Process customer orders and resolve any issues that may arise
  • Document feedback and complaints in a timely and accurate manner
  • Perform ad-hoc administration duties as required

About You

To be successful in this role, you will need to have previous experience in a call centre environment, excellent communication skills, and the ability to work well under pressure. You will also need to be a team player with a positive and friendly phone manner.

What We Offer

We offer a competitive remuneration package, including a generous bonus scheme, access to ongoing training and career development programs, and a range of employee benefits.



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