Customer Service Representative
2 months ago
The Role
At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, casual users, and potential new members. Their primary responsibility is to deliver outstanding customer experiences, aligning with our Mission, Vision, and Values.
Key Responsibilities:
- Provide top-notch customer service to all customers, both in person and over the phone
- Apply sound cash handling principles and utilize Point of Sale (POS) systems
- Offer membership information and have the knowledge to sell memberships when a person joins or renews
- Promote our centers' services and programs to customers and accept bookings and enrollments
- Develop and maintain excellent working relationships with customers
- Promote and exercise good public relations at all times
- Ensure the opening and closing of the center in accordance with security and safety procedures
- Availability to work weekends, mornings, evenings, public holidays, and peak periods is essential
Requirements:
- Positive, friendly, helpful, and energetic work style
- Computer literacy, familiarity with software packages, and point of sale systems
- Experience in the leisure industry is desirable
- Current First Aid Certificate (Workplace Level 2)
- Current CPR Certificate
- Police Check
- Working with Children Check
Previous experience in a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply.
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