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Clinical Crisis Manager
3 weeks ago
We are seeking a dedicated Incident Management Clinician to provide clinical excellence in the delivery of critical incident support.
Key Responsibilities:- Clinical Case Management: Provide timely and efficient case management, adhering to policy and procedure requirements.
- Psychological First Aid: Deliver psychological first aid and psycho-education to clients affected by critical incidents.
- Team Collaboration: Collaborate with internal teams to ensure cohesive service delivery.
- Customer Service: Maintain high standards of customer service with empathetic and proactive stakeholder engagement.
- Process Improvement: Contribute to the continuous improvement of clinical processes and practices.
You are a highly skilled clinician with a strong background in EAP industry, clinical services, and wellbeing support. With at least three years of post-graduate experience, you are passionate about helping others through crisis situations and providing exceptional customer service.
You are proficient in managing complex cases, collaborating effectively with internal teams, and ensuring compliance with policies and regulatory obligations. You excel in both individual and team settings and are committed to continuous improvement in clinical practices.
