Front Desk Associate

1 day ago

Werribee, Victoria, Australia Lancemore Hotel Group Full time
{"About the Role": "Delivering Exceptional Guest Experiences

We are seeking a skilled and friendly Front Desk Associate to join our team at The Lancemore Mansion hotel. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:

  • Portage of guest luggage to and from suites.
  • Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer.
  • Checks guests in and out of the Property accurately and in a timely manner.
  • Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
  • Handles guest enquiries and provides information on local attractions and gives directions as required.
  • Answers all telephone calls within three rings in a professional friendly manner.
  • Informs guests of all facilities and services available in the Property.
  • Sets up guest accounts accurately.
  • Reconciles cashier floats at the completion of each shift maintaining an accurate float.
  • Documents all transactions and alterations to accounts & reservations.
  • Communicate with Team Members on the following shift in order to ensure continuity of service.
  • Communicate guest requests & issues to appropriate departments promptly and efficiently.
  • Ensures special requests are actioned appropriately and timely.
  • Maintains the cleanliness and the presentation of the front desk at all times.
  • Collects payment of accounts and issues receipts accordingly.
  • Maintains dress and grooming standards at all times
  • Poolside service of drinks, clearing poolside area of wet towels and neatening sun lounges in pool areas and beachfront etc when required.
  • Carries out any additional duties assigned by the Front Office Manager or management team.
  • Live the Mansion Werribee Park culture of striving to exceed our guests expectations at all times and having the \"Yes We Can\" attitude

About You:

  • Passionate about delivering exceptional guest satisfaction
  • Be part of a team with exceptional employee engagement
  • Knowledge of a hotel's front office administrative duties – including the administration of reservations, cash handling and reception duties is a distinct advantage.
  • Commitment with flexibility to work mornings, evenings, weekends and public holidays
  • Proactive and positive focus with a passion for the hotel hospitality industry

About Us:

The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.

We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company. You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

"}

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