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Guest Services Representative

2 months ago

Werribee, Victoria, Australia Lancemore Hotel Group Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at The Lancemore Mansion hotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Services: Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and resolving any issues that may arise.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Administrative Tasks: Perform administrative tasks, such as data entry, cash handling, and reconciliation, with accuracy and attention to detail.
  • Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure a cohesive and efficient service delivery.
Requirements
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
  • Communication: Possess excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Adaptability: Be flexible and adaptable, with the ability to work in a fast-paced environment and respond to changing circumstances.
About Us

The Lancemore Group is a leading Australian boutique lifestyle brand, offering a unique and personalized experience for our guests. We are committed to delivering exceptional service and creating memorable experiences for our guests.