Associate Support Officer

3 months ago

Werribee, Australia Wyndham City Council Full time

Temporary 5 months, Werribee based
- Salary from $75,802.48 plus super and fortnightly RDO

**We are Wyndham**, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

**A bit about the role**

The associate support officer role sits within the organisations service desk function and is a fantastic opportunity to gain a deep insight into the role of information technology in the workplace.

You will be responsible for the maintenance of desktop and mobile hardware and software and provide support of a range of systems and technologies.

Having IT qualification and experience, you will have strong communication and customer service skills and enjoy using your strong problem solving and analytical skills. With a desire to learn and grow, you will have confidence in collaborating at all levels within the business and across the Technology department.

**What you will deliver**
- Provide quality end user support on a range of systems and technologies
- Assist with the maintenance of the organisation’s desktop and mobile hardware, software and associated peripherals.
- Install, test, and implement hardware and software upgrades as directed.
- Actively contribute to the continuous improvement of Service Desk documentation, policies and procedures.
- Assist with the recording and maintenance of IT asset information
- Support the department with identification and implementation of new IT solutions
- Provide recommendations to achieve continuous improvement on service desk systems and processes

**What you will bring**
- At least 1 year experience in the provision of user support in a Service Desk function
- An appropriate tertiary qualification or industry certification
- Strong customer service focus with good communication skills.
- Windows 10/11 Standard Operating Environment.
- Microsoft Exchange / Outlook
- Active Directory for Windows Server
- SCCM
- General networking concepts
- Windows Virtual Desktop
- Intune knowledge/ experience

**Be part of something more**

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities?

**What’s next?**

To find out more about the role, please contact **Sapna Musale, Team Leader Service Desk** on **8376 5560**

Applications will be accepted until **11:59PM on Sunday 8th September 2024**.

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