Legal Career Development Opportunity

3 weeks ago


Sydney, New South Wales, Australia AFL Recruitment Full time

AFL Recruitment is seeking a highly skilled Customer Service/Call-Centre Representative to join their New Client Enquiries team. This exciting role offers the chance to work with a multi-award winning modern law firm undergoing exponential growth.

**Job Overview:**

  • This dynamic role involves being the first professional contact for all new incoming clients via phone, attending to their initial queries, and making preliminary assessments.

**Responsibilities:**

  • Initial fact-finding (asking relevant questions)
  • Allocating solicitor/s who are best suited to help clients
  • Arranging client-solicitor meetings
  • Occasional back-up administration support to lawyers

**What We Offer:

  • Bright future with ongoing success and growth
  • Heaps of variety and interesting cases to stretch and grow
  • All training provided for non-stop learning and career development
  • Valued, accepted, and appreciated colleagues and clients as family
  • People-focused culture with supportive and friendly teams
  • Caring and generous bosses who love to spoil and reward high performers

**Requirements:**

  • Minimum 18 months experience in a busy phone-based customer service role
  • Real 'people' person with outstanding customer-service skills, patience, and empathy
  • Clear communication, warm, and friendly professional phone manner, and high attention to detail
  • Thrives in a busy, high-volume, and fast-paced environment
  • Strong Microsoft Office skills and fast typing/data entry speed (minimum 55-60wpm)
  • Genuine interest in the legal industry and desire to progress your career with a top law firm

We offer a salary range of $45,000-$75,000. If you're a motivated and dedicated individual looking to take your career to the next level, please apply now. Contact AFL Recruitment for more information on this exciting opportunity.



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