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Front Office Night Supervisor

2 months ago


Tea Gardens, New South Wales, Australia DELAWARE NORTH Full time
Front Office Night Supervisor

Delaware North Australia is seeking a skilled Front Office Night Supervisor to join our team at Mindil Beach Casino Resort in Darwin, Northern Territory. As a Front Office Night Supervisor, you will be responsible for supporting the Hotel Night Supervisor to ensure efficient and accurate reporting of hotel accounts and maintaining the front office and concierge desk during evenings.

Key Responsibilities:
  • Maximize Guest Satisfaction: Effectively manage guest complaints, solicit feedback, and build strong relationships to drive continuous improvement in service.
  • Develop Relationships: Foster effective relationships across all departments to ensure seamless collaboration and a culture of fun and entertainment that actively engages guests.
  • Oversee Rooms Inventory: Ensure VIP and regular guests receive their benefits, enhancing the guest experience.
  • Assist in Team Member Training: Develop and maintain effective relationships across all departments to ensure seamless collaboration and a culture of fun and entertainment that actively engages guests.
  • Participate in Performance Appraisals: Manage team member performance while ensuring high security standards for guest room and vehicle keys, including conducting valet services.
Requirements:
  • Prior experience within a similar role is preferred.
  • Experience within a hospitality customer-facing role.
  • Demonstrated knowledge and understanding of front office and reservations systems.
  • Experience with Opera or Opera Cloud is preferred.
  • H Endorsement and CPV Licence is preferred.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability, and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.