Senior Manager, Customer Success

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $125,000
Job Description

We are seeking a seasoned professional to fill the role of Senior Manager, Customer Success. As a key member of our team, you will be responsible for driving customer value and satisfaction across Australia and New Zealand.

Our ideal candidate is a results-driven individual with a strong understanding of the Global Mobility or Travel Management industry. You will act as a trusted advisor and strategic partner to our clients, building long-term relationships and delivering meaningful outcomes through proactive engagement and expert guidance.

This is an exceptional opportunity for a passionate and skilled professional who thrives on solving complex problems, advocating for customers, and creating value through tailored solutions.

">
  • Platform Implementation and Training: Guide new customers through the implementation process, ensuring they are set up for success and fully understand how to use our platform.
  • Relationship Management: Build and maintain long-term relationships with customers, acting as their primary point of contact and trusted advisor.
  • Customer Advocacy: Understand customer goals and challenges, proactively identifying opportunities for growth and improved outcomes.
  • Retention and Renewal: Monitor customer health metrics to identify at-risk accounts and implement strategies to drive engagement, retention, and renewals.
  • Upselling and Cross-Selling: Identify opportunities to expand the customer's use of our platform and grow revenue.
  • New Business: Collaborate with the Sales team to present solutions, contribute to outbound campaigns and attend pitches.
  • Product Expertise: Stay up-to-date on product features and updates to provide expert guidance and recommendations tailored to customer needs.
  • Feedback Loop: Act as the voice of the customer, collaborating with product, sales, and support teams to improve user experience and address pain points.
  • Data and Reporting: Analyse customer usage data, providing insights and reporting on account health, engagement, and success metrics.
Requirements

To succeed in this role, you will need:

  • Proven experience in the Global Mobility or Travel Management industry, with a strong understanding of the industry dynamics and customer requirements.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Strong problem-solving and analytical skills, with a customer-centric mindset.
  • Familiarity with customer success software, preferably in a SaaS environment.
  • Ability to manage multiple accounts and prioritise tasks effectively in a fast-paced environment.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and supportive team.
  • Professional development and growth opportunities.
  • A collaborative and inclusive work environment.

  • Senior Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $200,000

    Senior Customer Success ManagerWe are seeking a seasoned professional to lead our team of customer relationship managers. As a senior manager, you will be responsible for driving performance through coaching and feedback, using data and context to drive a high-performance culture, and resolving disputes and escalations to ensure exceptional customer...

  • Senior Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Adobe Full time

    Adobe Millers Point, New South Wales, Australia Join or sign in to find your next job Join to apply for the Senior Customer Success Manager role at Adobe Adobe Millers Point, New South Wales, Australia Join to apply for the Senior Customer Success Manager role at Adobe Our CompanyChanging the world through digital experiences is what Adobe's all about.We...

  • Senior Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Adobe Full time

    Adobe Millers Point, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Senior Customer Success Manager role at AdobeAdobe Millers Point, New South Wales, AustraliaJoin to apply for the Senior Customer Success Manager role at AdobeOur CompanyChanging the world through digital experiences is what Adobe's all about. We give...

  • Senior Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Adobe Full time

    Adobe Millers Point, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Senior Customer Success Manager role at AdobeAdobe Millers Point, New South Wales, AustraliaJoin to apply for the Senior Customer Success Manager role at AdobeOur CompanyChanging the world through digital experiences is what Adobe's all about. We give...

  • Senior Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia Adobe Full time

    Adobe Millers Point, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Senior Customer Success Manager role at AdobeAdobe Millers Point, New South Wales, AustraliaJoin to apply for the Senior Customer Success Manager role at AdobeOur CompanyChanging the world through digital experiences is what Adobe's all about. We give...

  • Senior Customer Success Manager

    6 days ago

    Sydney, New South Wales, Australia NICE Full time

    This is a Senior Customer Success Manager role with NICE based in Sydney, NSW, AU == NICE ==Role Seniority - seniorMore about the Senior Customer Success Manager role at NICEAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond...

  • Senior Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Zendesk Full time

    This is a Senior Customer Success Manager role with Zendesk based in Sydney, NSW, AU == Zendesk ==Role Seniority - mid levelMore about the Senior Customer Success Manager role at ZendeskWe are looking for a highly driven and self-motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience.Our...

  • Senior Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Genesys Full time

    Senior Customer Success Manager - (Federal Government) page is loaded Senior Customer Success Manager - (Federal Government) Apply locations Canberra (Flexible) Melbourne (Flexible) Sydney (Flexible) time type Full time posted on Posted 8 Days Ago job requisition id JR108267Genesys empowers organizations of all sizes to improve loyalty and business outcomes...

  • Senior Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $150,000 - $210,000

    About Our TeamWe're looking for a customer-obsessed leader to join our Technical Account Management team. As part of our dedicated TAM organisation, you will work closely with your team to support APAC-based customers.Our team partners cross-functionally from account management to product to engineering and more. We've partnered with thousands of customers...

  • Senior Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $135,000

    Our mission is to be a positive force in the world, through our people and products.Job DescriptionA key role in our organisation is to ensure customers achieve maximum value from our solutions. As a trusted advisor, you will collaborate with customers to understand their goals, drive adoption and optimise their experience with our products.Act as the...