Senior Customer Success Manager

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $135,000

Our mission is to be a positive force in the world, through our people and products.

Job Description

A key role in our organisation is to ensure customers achieve maximum value from our solutions. As a trusted advisor, you will collaborate with customers to understand their goals, drive adoption and optimise their experience with our products.

  • Act as the primary point of contact for customers during technical deployments, ensuring smooth implementation and successful outcomes.
  • Partner with account managers and consultants to develop and execute customer strategies aligned with customer objectives.
  • Gain a deep understanding of each customer's business goals, systems and workflows as they relate to our solutions.
  • Champion the success of customers by optimising the performance and impact of their projects.

The ideal candidate will have proven experience in a customer-facing role, ideally within corporate or advisory sectors. They should also possess excellent communication and presentation skills, with the ability to engage both highly technical teams and non-technical stakeholders.

This role requires strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team. The successful candidate will be passionate about delivering exceptional customer experiences and driving business growth.

Key responsibilities include:

  • Developing and executing customer engagement plans to drive adoption and retention.
  • Collaborating with cross-functional teams to identify and address customer pain points.
  • Providing regular updates and insights to senior management on customer satisfaction and sales performance.

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.

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