Enterprise Services Specialist

3 days ago

Canberra, ACT, Australia Tanium Full time
About the Role

We are seeking a highly skilled Enterprise Services Engineer to join our team at Tanium. As an ESE, you will play a vital role in serving our customers as hands-on-keyboard experts for both remote and on-site engagements.

Key Responsibilities
  • Work closely with customers to operationalize, administer, and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates.
  • Identify opportunities for our federal customers to get greater value from the Tanium platform.
  • Consistently and cogently address customer needs through astute verbal and written communication skills.
  • Identify and rapidly assign tier 3 support cases to Technical Account Managers.
  • Conduct daily health-checks on assigned accounts.
  • Work with Technical Account Managers on strategic customer activities.
  • Contribute to and track activity, after action, root cause, and daily status reports.
  • Document best practices and Play Book entries.
  • Work closely with Customer Success Managers on improving Tanium operational status within key accounts.
  • Provide technical direction to customer IT support staff.
Requirements
  • BA/BS or equivalent experience required.
  • 5+ years of experience in working with federal customers and NV2 or PV required.
  • 5+ years of experience in IT/Consulting.
  • 5+ years of experience in Systems Administration/Engineering.
  • Strong troubleshooting skills.
  • Ability to articulate and communicate.
  • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: Systems Management, Systems Administration, Software Engineering, Utility Scripting (e.g. Bash, Power Shell, VBScript, Python, etc.).
  • Demonstrated critical thinking skills.
  • Ability to break a problem down into manageable, ordered piece parts.
  • Ability to convey problem statement and plan of attack to others.
About Tanium

Tanium is the industry's only provider of converged endpoint management (XEM), leading the paradigm shift in legacy approaches to managing complex security and technology environments. Our platform protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale.

We have been named to the Forbes Cloud 100 list for six consecutive years and rank on Fortune's list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere.

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