Clean Operations Manager

7 days ago

Adelaide, South Australia beBeeCleaning Full time
Job Opportunity:

Clean and maintain facilities to a high standard in this exciting role.

As a Cleaning Operations Coordinator, you will be responsible for front-line operations that win, schedule, and deliver high-quality cleaning services. You'll price and quote jobs, visit sites, recruit and roster cleaners, order products and manage equipment, dispatch work via our CRM, and supervise quality on the ground.

Key Responsibilities:
  • Quoting & Site Visits: Respond to customer enquiries, conduct on-site assessments, and prepare accurate quotations (domestic, NDIS, aged care).
  • Scope tasks, estimate hours, products, and equipment required; explain inclusions/exclusions and service standards.
  • Convert quotes to jobs and hand over clearly to operations and field teams.
  • Scheduling, Dispatch & CRM: Build and maintain job schedules and cleaner calendars in the CRM; optimise routes and travel time.
  • Maintain strong grasp of cleaning methods, products, and equipment for domestic/NDIS/aged care environments.
  • Hands-on experience with CRM/job management tools (scheduling, dispatch, mobile checklists).
  • Recruitment & Workforce Management: Source, screen, and interview cleaners; run reference checks and onboarding (policies, inductions, uniform/tools).
  • Maintain training/compliance records (e.g., infection control, manual handling, NDIS Code of Conduct awareness).
  • Plan coverage for leave and urgent call-outs; support performance management where needed.
  • Field Supervision & Quality Assurance: Conduct start-ups and random audits on sites; coach cleaners on technique, safety, and client communication.
  • Manage incident/near-miss reporting and corrective actions; resolve on-site issues promptly.
  • Inventory, Products & Equipment: Order cleaning products per job scope; maintain minimum stock levels and safe storage; manage equipment inventory (vacuums, steamers, mop systems, PPE) including tagging, sign-in/out, maintenance, and repairs.
  • Reporting & Continuous Improvement: Report weekly on quotes, conversion rates, utilisation, reworks, client feedback, and inventory spend; recommend process improvements to lift quality and margin.
Required Skills & Qualifications:
  • 2+ years in cleaning operations, facilities, field service, or similar (quoting/scheduling experience essential).
  • Confident conducting site assessments and building fair, profitable quotes.
  • Strong grasp of cleaning methods, products, and equipment for domestic/NDIS/aged care environments.
  • Hands-on experience with CRM/job management tools (scheduling, dispatch, mobile checklists).
  • Proven hiring/interviewing capability and team supervision.
  • Solid written/verbal communication and professional client manner.
  • Competent with Excel/Sheets and basic reporting.
Benefits:
  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop skills and knowledge in cleaning operations and management.
  • Supportive team environment with opportunities for growth and advancement.
  • Competitive remuneration package.
Other Information:
  • Current Australian driver's licence and reliable vehicle (frequent travel). Relevant licenses and clearances may be required.
  • Organised and proactive individual with excellent communication skills.
  • Commercially-minded with a focus on delivering high-quality results.

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