Operations Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $110,000
Job Title

Manage daily food and beverage operations, lead a team, and deliver exceptional customer service.

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About the Role

We are seeking a dynamic and experienced Food & Beverage Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing daily food and beverage operations, leading a team of colleagues, and delivering exceptional customer service.

Your Key Responsibilities

  • Oversee daily food and beverage operations to ensure seamless service and guest satisfaction.
  • Coach, mentor, and train colleagues while leading operational outlets.
  • Respond to guest complaints, solicit feedback, and build relationships driving continuous improvements in guest satisfaction.
  • Ensure compliance with health, safety, and sanitation regulations, including food handling and alcohol service standards.
  • Roster colleagues based on business forecasts and requirements, manage labor costs, and optimize shift efficiency.
  • Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing waste.
  • Collaborate with the kitchen team for seamless coordination between front and back-of-house operations.
  • Implement company policies, including cash handling, upselling techniques, and customer service protocols.
  • Ensure proper setup, execution, and breakdown of conference and event spaces, including catering and beverage services tailored to client specifications.
  • Assist with menu planning, special promotions, and event coordination as needed.
  • Lead by example, be the point of contact for guests during their dining experience.
  • Deliver high-quality Food and Beverage service by welcoming, recognizing return guests, and providing genuine warmth and thoughtful hospitality.
  • Go above and beyond for guests and clients, understanding their needs, and making their experience memorable.
  • Manage stock responsibly to balance budget, demand, and par levels.

What We Need from You

We are looking for a positive team player with strong drive for results, engaging interpersonal and excellent communication skills, ability to multitask various priorities across outlet areas during each shift, and be well organized, plan in advance, and adapt to unexpected changes.

Qualifications

  • Minimum 2 years' experience in a supervisory role within food and beverage or hospitality industry, with conference and event experience preferred.
  • Strong knowledge of food and beverage operations, including service standards, menu planning, inventory management, and event catering.
  • Excellent leadership and interpersonal skills with ability to motivate and manage a diverse team across dining and event settings.
  • Familiarity with health, safety, and sanitation regulations, such as ServSafe certification preferred.
  • Ability to work flexible hours, including evenings, weekends, and holidays to accommodate event schedules.
  • Exceptional customer service skills and proactive approach to problem-solving.

Preferred Skills

  • Experience in a high-volume restaurant, hotel dining, or event catering environment.
  • Knowledge of wine, spirits, and beverage pairing for both dining and event menus.
  • Strong organizational and multitasking abilities, with attention to detail in event planning and execution.

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