IT Support Analyst

4 weeks ago

Melbourne, Victoria, Australia Cleanaway Full time

The Support Desk Analyst role at Cleanaway requires a technical and detail-oriented individual to provide a single point of contact for resolution of all information technology related issues across all sites and offices in Australia.

Key Responsibilities:

  • Managing the processing of incoming calls to the Service Desk via telephone, e-mail, self-service portal and walk-in to ensure courteous, timely, and effective resolution of end user issues.
  • Maintaining professional working relationships by proactively dealing with providers, stakeholders, and VIP's / Executives when required.
  • Providing excellent customer service by maintaining regular communication with users and proactively providing updates.
  • Providing conferencing and technology support including onsite support for executive meetings and business announcements.
  • Delivering the highest standard in professional conduct, personal presentation, and company image.
  • Identifying, documenting and publishing knowledgebase articles addressing common issues.

Requirements:

  • Sound working knowledge and experience in ITIL principles.
  • Strong working knowledge in Microsoft 365 including managing users in Active Directory and Exchange
  • Solid written and oral communication skills.
  • A tertiary qualification in Information Technology or relevant demonstrated experience.
  • Demonstrated experience in the delivery of support services with proven analytical and problem-solving abilities.
  • Exceptional knowledge and experience with computer hardware, mobile devices (IOS & Android), IP phones, videoconferencing, printers and peripherals.

Why Cleanaway?

  • Competitive salary package
  • Flexible working arrangements
  • Career opportunities in a high growth, Australian business
  • Supportive and safe work environment
  • Paid parental leave
  • Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

At Cleanaway, we are committed to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

  • System Analyst Position

    3 weeks ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    About the System Analyst RoleWe are seeking a skilled System Analyst to join our team at Zone IT Solutions. As a System Analyst, you will play a crucial role in analyzing and evaluating our IT systems to ensure they meet the needs of our clients while optimizing performance and efficiency.Key ResponsibilitiesProven experience as a System Analyst or similar...

  • Business Systems Analyst Position

    9 hours ago

    Melbourne, Victoria, Australia Shared Services - IT Full time

    Metricon Homes, a leading multi-award winning new home builder, is seeking an experienced Business Systems Analyst to join its Shared Services - IT team in Mount Waverley. This challenging and rewarding role requires someone with 5+ years of IT experience, ideally as a Business Analyst or Functional Analyst.Key ResponsibilitiesCollaborate with business...

  • Business Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Shared Services - IT Full time

    About the RoleThis is a challenging and rewarding role within our Technology & Risk team, located in Mount Waverley. As a Business Analyst, you will work closely with business stakeholders to define business needs and requirements, ensuring that solutions developed meet objectives. Your responsibilities will include prioritizing work and requirements to...

  • Senior Business Solutions Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Shared Services - IT Full time

    Metricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Senior Business Solutions Analyst to join our Shared Services - IT team.With a strong focus on delivering quality solutions and exceptional service, we are committed to recruiting outstanding individuals who share our passion for excellence.This challenging yet...

  • Business Systems Analyst

    1 month ago

    Melbourne, Victoria, Australia Shared Services - IT Full time

    About the RoleThis challenging and rewarding Business Analyst position is located in Mount Waverley within our Technology & Risk team. Reporting to the Retail Systems Manager, your responsibilities will include:Working with business stakeholders to define business needs and requirements to ensure that the solution being developed is achieving...

  • High-Performance Data Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a highly skilled Senior Performance Analyst to join Zone IT Solutions.About the RoleWe are looking for a talented Senior Performance Analyst to analyze and optimize the performance of software systems and applications.ResponsibilitiesConduct performance testing of software systems to identify bottlenecks and areas for improvement.Develop and...

  • Cybersecurity Risk Analyst

    1 month ago

    Melbourne, Victoria, Australia Latitude IT Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Risk Analyst to support the implementation and management of cyber risk principles, frameworks, and policies across our organization. This role involves collaboration with various departments to ensure consistency and transparency in cyber risk management.Key ResponsibilitiesSupport the assessment...

  • IT Support Analyst Position

    3 weeks ago

    Melbourne, Victoria, Australia Court Services Victoria Full time

    This is an IT Support Analyst position with a leading company in AU, Court Services Victoria. The role involves providing high-quality IT support to customers, including judiciary and staff. Key responsibilities include analysing and solving technical problems, managing service requests and incidents, and providing excellent customer service.About the...

  • Senior Project Analyst Position in IT

    2 weeks ago

    Melbourne, Victoria, Australia Jenny Barbour IT & Project Recruitment Full time

    About the RoleThe Senior Project Analyst role is responsible for providing project analysis and support to the project team.Key responsibilities include:Production and maintenance of core project documentsEnsuring project analysis is provided in a customer-focused, professional mannerProactive management of internal review meetingsContributes to the...

  • Business Systems Analyst

    1 month ago

    Melbourne, Victoria, Australia Symal Shared Services Full time

    About the RoleSymal Shared Services is seeking a skilled Business Systems Analyst to support the delivery of business initiatives across various departments, including Finance, HR, and Marketing.Your ImpactAs a Business Systems Analyst, you will play a pivotal role in driving business improvements, ensuring effective and efficient processes, and supporting...

  • Business Solution Architect

    4 weeks ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT Business Analyst RoleWe are seeking a seasoned Business Analyst with expertise in Oracle ERP Cloud to lead our team in implementing cutting-edge ERP solutions.Key Responsibilities:ERP Implementation: Lead end-to-end Oracle ERP Cloud implementations, configure systems, and support data migration and testing.SOP Development: Develop and maintain...

  • Senior Business Solutions Consultant

    3 days ago

    Melbourne, Victoria, Australia Shared Services - IT Full time

    Metricon Homes, a leading new home builder in Australia, is seeking a talented Business Analyst to join its Shared Services - IT team.About the RoleThis challenging yet rewarding position offers a unique opportunity to work with our technology and risk teams, collaborating closely with stakeholders to drive business objectives forward.As a Business Analyst,...

  • ERP Cloud Implementation Specialist

    7 days ago

    Melbourne, Victoria, Australia Milestone IT Full time

    About Milestone ITWe are a cutting-edge technology company dedicated to delivering innovative ERP solutions. Our team of experts is passionate about helping businesses streamline their operations and improve efficiency.Salary Range$85,000 - $115,000 per yearJob DescriptionBusiness Analyst RoleThe Business Analyst will play a key role in leading end-to-end...

  • Technical Application Support Analyst

    3 days ago

    Melbourne, Victoria, Australia RLDatix Full time

    RDLatix is a global healthcare technology company dedicated to improving patient safety and outcomes. As a leading provider of software solutions for risk, safety, compliance, and workforce management, we empower organizations to make better informed decisions.We are seeking a highly skilled Technical Application Support Analyst to join our APAC Customer...

  • Sales Operations Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Vocus Group Full time

    Job Title: Sales Operations Analyst - Federal Government SupportAbout the Role:We are seeking a highly skilled Sales Operations Analyst to join our Federal Government team. As a Sales Operations Analyst, you will be responsible for driving day-to-day operational, commercial, and administrative support and efficiencies for our Federal Government, Defense &...

  • Business Systems Specialist

    1 week ago

    Melbourne, Victoria, Australia Shared Services - IT Full time

    Business Analyst Role at Metricon HomesMetricon Homes, a leading multi award winning new home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.This challenging but rewarding role is located in the Technology & Risk team within our...

  • Senior Business Solutions Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Shared Services - IT Full time

    Business Analyst Opportunity at Shared Services - ITMetricon Homes, a leading multi-award-winning new home builder, is committed to recruiting exceptional professionals who share our passion for delivering quality, service, and award-winning living solutions for Australian families.This challenging yet rewarding role is located in Mount Waverley within our...

  • Consumer Sales Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Fonterra Full time

    Job Title: Category AnalystFonterra is seeking a skilled Category Analyst to join our Consumer Sales team on a 12-month contract. As a Category Analyst, you will support the category team and act as an interface between Fonterra Marketing and Sales to optimize performance and quality decision making through providing high-quality data and insights leading to...

  • Senior Insights Analyst

    1 month ago

    Melbourne, Victoria, Australia VLine Full time

    About the RoleThe Senior Insights Analyst plays a critical role within the Performance team, part of the Operations group, and is responsible for transforming complex data into actionable insights that guide strategic decisions, drive operational improvements, and elevate the customer experience.In this position, you will lead data analytics projects,...

  • Senior ICT Business Analyst

    4 weeks ago

    Melbourne, Victoria, Australia PowerData Group Consulting Full time

    The PowerData Group Consulting is seeking a skilled Senior ICT Business Analyst to join our team. The Senior ICT Business Analyst will work under the general direction and support of senior staff, exercising a degree of independent judgement and making decisions within defined parameters that require reliance on skills and knowledge.The ideal candidate will...