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Customer Experience Ambassador

2 months ago

Port Macquarie, New South Wales, Australia Wyndham Destinations Full time

About Us

At Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a leading provider of vacation ownership and exchange services, we're committed to innovation, growth, and customer satisfaction.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Host. In this role, you'll be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience at our resort.

Key Responsibilities

  • Greet and register guests, providing information on resort amenities and services
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Process transactions and handle guest payments
  • Collaborate with other departments to ensure seamless guest experience
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Basic computer skills and familiarity with point-of-sale systems
  • Availability to work a flexible schedule, including evenings, weekends, and holidays

What We Offer

  • A competitive hourly rate and performance-based incentives
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounted hotel stays and other employee benefits

Why Join Our Team

At Wyndham Destinations, we're committed to creating a workplace culture that values diversity, inclusion, and employee satisfaction. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity.