Administrative Team Lead

1 week ago

Gold Coast, Queensland, Australia beBeeSuperannuation Full time $105,000 - $135,000
Lead Superannuation Teams

As a seasoned professional, you have the opportunity to lead a high-performing team in superannuation administration.

  • Oversee daily workflows and forward planning for the team.
  • Embed a culture of service excellence across all communication channels.
  • Monitor quality and service standards, ensuring compliance with resolution timeframes.
  • Provide regular feedback and performance coaching to team members.
  • Develop training and development programs aligned with business strategies.
  • Serve as an escalation point for internal issues and client complaints.
  • Collaborate with stakeholders, including trustees, custodians, fund managers, brokers, and internal teams.
  • Participate in management discussions and contribute to process enhancements.
  • Coordinate team projects and assist with client requests.

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