Operational Team Lead

5 days ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $87,654 - $123,456

About Us

Coates is a leading solutions company with a strong presence in Australia. We operate across multiple key areas, including equipment hire, engineering solutions, industrial solutions, power & HVAC, and training.

We're proud to be an Australian-owned business with a long history of supporting customers on major projects. Our focus is on digital transformation, sustainability, and growth.

We believe that our people are the backbone of our organization, which is why we invest in their development, provide flexible work options, and foster a positive team environment.

Your New Role

You'll be joining our Nerang Branch as an Operational Team Lead, where you'll have the opportunity to lead a team that provides exceptional customer service. Your responsibilities will include:

  • Ensuring the safety of your team and Coates' customers
  • Managing the day-to-day operations of our Nerang Branch office and customer service/administration team
  • Leading and inspiring a team of Customer Service Coordinators to deliver outstanding customer service

We're looking for someone who has experience in a similar position, with diverse leadership skills and a track record of engaging teams to perform at their best. You should have:

  • Customer service and administration management experience
  • A current forklift ticket (highly desirable)
  • Previous team leadership experience, developing a 'One Team', cohesive mindset
  • A proven ability to deliver on customer service KPIs
  • Demonstrated commercial acumen
  • Excellent communication skills, both written and verbal
  • Strong computer literacy, including customer databases and Microsoft Office Suite

What We Offer

We're committed to providing our employees with a range of benefits and perks, including:

  • Competitive remuneration
  • Flexible working arrangements
  • Training and development opportunities
  • Purchased extra leave program
  • Discounted hire equipment
  • A supportive and inclusive team culture
  • Employee Assistance Program (EAP)
  • Volunteering opportunities through the Coates Foundation

Why Join Us?

We're dedicated to creating a workplace that values diversity and inclusion. We actively encourage all people to apply and continually increase the diversity of our workforce, including leadership levels. At Coates, we believe that everyone deserves to feel valued and included.

Safety is always our top priority, and we strive to ensure all stakeholders go home safely to their families and communities.

We're also committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

Ready to Apply?

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