Cybersecurity Concierge
3 weeks ago
The Concierge Security Engineer 2 (CSE2) is a key member of the Concierge Security Team at Arctic Wolf, delivering world-class security services to customers. This role supports the technical relationship with assigned customers, leveraging skills and expertise to fulfill key responsibilities.
Responsibilities- Create and maintain outstanding partnerships with customers.
- Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, configuring, troubleshooting, and verifying data sources.
- Action or escalate customer requests for guidance, information, or support in a timely manner, coordinating efforts with other teams as needed.
- Proactively interact and communicate with internal and external stakeholders.
- 1-5 years of experience in a hands-on security role with a good knowledge of security architecture.
- Degree or diploma in a relevant field, or certifications and experience equivalent.
- Strong partnering and relationship building skills in a professional context.
- Strong communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
At Arctic Wolf, we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company) and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022), and Great Place to Work - Canada (2021, 2022).
We recognize that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and perspectives all employees bring to the organization. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk, we will continue to engage and give back to our communities.
What We Offer- Equity for all employees.
- Bonus or commission pay based on role.
- Flexible time off, paid volunteer days, and paid parental leave.
- 401k match.
- Medical, Dental, and Vision insurance.
- Health Savings and Flexible Spending Agreement.
- Voluntary Legal Insurance.
- Training and career development programs.
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