Cybersecurity Concierge Engineer 2
3 weeks ago
The Concierge Security Engineer 2 (CSE2) is a key member of the Concierge Security Team at Arctic Wolf, delivering world-class security services to customers. This role supports the technical relationship with assigned customers, leveraging skills and expertise to fulfill key responsibilities.
Responsibilities:- Create and maintain an outstanding partnership with customers.
- Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting, and verifying data sources.
- Action or escalate customer requests for guidance, information, or support in a timely manner, including coordinating efforts with other teams, as needed.
- Proactively interact and communicate with internal and external stakeholders.
- 1-5 years of experience in a hands-on security role with a good knowledge of security architecture.
- Degree or diploma in a relevant field, or certifications and experience equivalent.
- Strong partnering and relationship building skills in a professional context.
- Strong communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
At Arctic Wolf, we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company) and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022), and Great Place to Work - Canada (2021, 2022).
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