Employment Engagement Specialist

4 weeks ago

Maitland, New South Wales, Australia Castle Personnel Services Limited Full time
Employment Account Officer Role

Castle Personnel Services Limited is seeking a highly skilled and dedicated Employment Account Officer to join our team in Maitland. As an Employment Account Officer, you will play a vital role in supporting individuals with disabilities, mental health conditions, chronic illnesses, and injuries to find employment and live meaningful lives in the Newcastle, Hunter, and Central Coast regions.

Key Responsibilities:
  • Engage with local businesses to build effective relationships and promote our services.
  • Identify and pursue employment opportunities that align with participant needs and expand Castle's presence with local, regional, and inter-regional employers.
  • Liaise with employers to support participants in achieving their goals and outcomes.
  • Assess and address participant barriers to securing employment and contribute to interventions.
  • Develop and implement strategies to promote and market our services to referral partners, existing participants, employers, and potential participants.
  • Work with a caseload to provide services and support to each participant.
Requirements:
  • Relevant Certificate III or equivalent knowledge and 3-5 years of experience in employment services and account management.
  • Demonstrated experience in employment services and account management.
  • Excellent communication and conflict resolution skills to deliver exceptional customer service.
  • Proficiency in Microsoft Office, databases, and business systems, with a strong attention to detail.
  • Ability to work in various positions and under different circumstances to support participants in stabilizing their employment.
  • Personal integrity, professionalism, and empathy towards people living with disabilities.
  • Ability to work independently in challenging environments and manage relationships with stakeholders.
Essential Criteria:
  • NDIS Workers Check or willingness to obtain one.
  • Working With Children Check or willingness to obtain one.
  • Driver's license or reliable transportation.
  • Understanding and agreement with Castle's Vision, Purpose, and Value statements and ability to apply these values in your work.

Castle promotes a workplace that values diversity, inclusion, and the empowerment of individuals with disabilities. We encourage people with disabilities, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply for this role.

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