Servicing Technology Expert
21 hours ago
Job Title:
">Servicing Technology Expert
">About the Role:
">We are seeking a diligent Servicing Technology Expert who possesses the ability to learn quickly and demonstrate sound problem-solving skills.
">Effective communication, patience, and a positive attitude are equally important. If you are organized, attentive, and take pride in your troubleshooting abilities, we encourage you to apply for this role.
">This is an excellent opportunity for a mid to senior-level Support Analyst looking to develop their technical expertise further in a new industry.
">Key Responsibilities:
">- Providing first-line level 2 & 3 technical support via phone, email, or remote access supporting both Australian and New Zealand businesses.
- Troubleshooting and resolving common IT issues on Windows servers/desktops/laptops, Azure, Backups, Office 365, mobile phones, and other key business applications within agreed service level agreements.
- Troubleshooting, configuring, and maintaining Servers/VMware and networking devices as required.
- Liaising with Level 3 global resolver groups to manage and maintain communication with users.
- Responsible for IT onboarding and off-boarding and continuous process improvements.
- Assisting with Systems setups, maintenance, and IT projects.
Requirements:
">The ideal candidate will possess knowledge of troubleshooting and resolving common IT issues, providing technical support via various channels, and liaising with global resolver groups. Strong communication and problem-solving skills are also essential.
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