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IT Service Management Solutions Consultant
1 month ago
Randstad Digital is seeking an experienced Enterprise Service Management (ESM) Solution Architect to join our team. As a key member of our multidisciplinary team, you will be responsible for designing, implementing, and maintaining ESM solutions that align with our federal government client's strategic objectives.
The successful candidate will work in an agile environment, utilizing the Scaled Agile Framework (SAFe) or equivalent. Your primary focus will be on leading the design and architecture of ESM solutions, ensuring they are scalable, reliable, and aligned with business requirements.
Main Responsibilities:
- Design and implement ESM solutions that meet business needs.
- Oversee the implementation of ESM solutions, including configuration, customization, and integration with other systems.
- Collaborate with business units, IT teams, and external vendors to gather requirements, provide technical guidance, and ensure successful delivery of ESM projects.
Requirements:
- Minimum 2 years of experience in enterprise service management or a related field.
- Demonstrated experience in managing ESM projects, including planning, execution, and monitoring.
- Strong knowledge of enterprise service management platforms (e.g. BMC Remedy, Atlassian Jira Service Management, ServiceNow, Cherwell and/or similar) and related technologies.
- Ability to analyze complex business requirements and translate them into effective technical solutions.
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
About Randstad Digital:
We actively encourage applications from Aboriginal and Torres Strait Islander people and are passionate about providing equal employment opportunities. Our company values diversity and we strive to create an inclusive work environment.
This role offers a competitive salary of $120,000 - $180,000 per annum, depending on experience. If you are a motivated and experienced professional looking to make a difference in the field of enterprise service management, please apply.
