Expert Knowledge Transformation Specialist

16 hours ago

Melbourne, Victoria, Australia beBeeKnowledge Full time $90,000 - $125,000

Knowledge Management Expert

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Are you passionate about transforming information into impact?
We're looking for a dynamic professional to lead the charge in building a knowledge-driven culture.

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In this role, you'll be at the forefront of developing and executing a strategy that aligns with business goals and drives engagement with our knowledge platform.

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Key responsibilities include:

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  • Collaborating with cross-functional teams to embed knowledge management practices into daily workflows and business processes.
  • Monitoring usage and engagement metrics to refine content, improve discoverability, and inform future campaigns.
  • Creating engaging learning experiences through visual guides, walkthroughs, and short videos, while leading training sessions and onboarding support.
  • Ensuring content is easy to navigate and understand, aligning it with user needs and organisational goals.
  • Continuously improving knowledge systems and processes through regular audits, stakeholder feedback, and data-driven enhancements.
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Requirements include:

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  • A strong understanding of Knowledge Management principles, especially in service delivery environments.
  • Experience with similar platforms, including knowledge base configuration, user engagement, and adoption strategies.
  • Excellent communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical concepts into practical guidance.
  • Data-driven mindset, with the ability to interpret usage metrics and feedback to improve knowledge practices.
  • Project coordination skills, with experience running awareness campaigns, workshops, and onboarding initiatives.
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This is an exciting opportunity to make a meaningful contribution to the Australian economy and play a critical role in achieving national economic policy objectives.

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The Reserve Bank of Australia is committed to equity, diversity and inclusion, and welcomes applicants from diverse backgrounds.

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