Guest Experience Manager

5 days ago

Hobart, Tasmania, Australia beBeeConcierge Full time $60,000 - $85,000

**About the Role:**

The Concierge position at The Tasman, a Luxury Collection Hotel, Hobart presents an opportunity to be part of a unique team that delivers exceptional guest experiences.

Key Responsibilities:

  • Manage daily operations to develop and maintain quality standards that exceed customer expectations.
  • Develop specific goals and plans to prioritise, organise, and accomplish work efficiently.
  • Focus on critical components of operations to drive guest satisfaction and desired financial results.
  • Establish relationships with local attractions and businesses to enhance guests' experiences.
  • Respond to emergency situations using appropriate procedures.
  • Provide services above and beyond for customer satisfaction and retention.
  • Address guest problems and complaints in a professional manner.

Required Skills and Qualifications:

  • Strong problem-solving skills.
  • A passion for delivering exceptional customer service.
  • A commitment to maintaining positive relations with guests.
  • Valid working rights in Australia.
  • 2 years of experience in guest services or related fields.
  • An understanding of hotel program management systems like OPERA.

Benefits:

  • Generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide.
  • Opportunities for career growth and development.

Why Join Us?

As a member of our diverse team, you will enjoy access to world-class events and experiences. We are committed to providing a supportive and inclusive environment that fosters growth and development.

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