IT Service Desk Leadership Role

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $130,000
IT Service Desk Leadership Role

We are seeking a talented IT Service Desk Team Leader to drive the delivery of exceptional customer-focused support.

This is an exciting opportunity for a skilled leader to oversee daily operations, mentor staff, and foster a culture of continuous improvement within the service desk team.

Key Responsibilities:
  • Provide strategic guidance and operational oversight to the IT service desk team.
  • Manage daily activities, coach staff, and ensure efficient resolution of incidents and requests.
  • Cultivate strong relationships with internal departments and external partners to maintain high-quality services.
Required Qualifications:
  • A minimum of 3 years' experience in a Senior Team Lead or Team Leader role within an IT service desk environment.
  • Expertise in using and configuring ITSM tools, particularly ServiceNow.
  • Advanced knowledge of Windows 10/11 and Microsoft 365 suite.
What We Offer:
  • A hybrid work model with flexible leave options.
  • Family Inclusive Workplace accreditation.

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