IT Service Desk Leadership Role

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

Job Title: Service Desk Team Lead

Key Responsibilities
  • Empower staff to deliver exceptional customer service.
  • Continuously improve processes and drive business efficiency.
  • Manage competing priorities and possess strong critical thinking skills.

Service Management Expertise

You will be the champion of ITIL based Service Management, modelling its implementation with other teams using the Service Management toolset. As the voice of the customer, you will ensure issues are logged, resolved and escalated correctly, prioritising customer needs against competing demands.

Rostering and Resource Management

You will implement robust rostering and resource models to meet service levels consistently across required hours.

Council Values

This role involves showcasing Council's values in all aspects: Collaborate, Achieve, Respect and Evaluate.

Employee Wellbeing

The successful candidate will have access to various wellbeing initiatives, including fitness passport and corporate membership to leisure centres.

About Us

Sutherland Shire Council is a community-focused organisation that empowers its employees to make a difference. Our team is passionate and dedicated, covering a range of services and industries.

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