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Sydney Customer Success Expert

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $150,000
Unlock Customer Success

We are seeking a highly ambitious and customer-obsessed professional to join our team as a strategic growth partner to e-commerce brands. As a Customer Success Manager, you will ensure they unlock revenue, increase retention, and maximize their investment using technology.

Key Responsibilities
  • Owning the onboarding process to get customers live quickly and efficiently.
  • Ensuring a seamless handover from Sales, setting clear expectations for both customers and internal teams.
  • Building consultative relationships with customers to ensure they continuously see value in technology.
  • Conducting regular check-ins and strategic business reviews, using data to highlight wins and opportunities.
  • B ringing best practices and digital marketing guidance to customers to drive higher ROI.
  • Identifying opportunities for additional product adoption and driving account growth.
  • Educating customers on new features, ensuring they maximize the full potential of technology.
  • Using data-backed storytelling to drive pricing and expansion conversations.
  • Partnering with Sales to support upsell and cross-sell initiatives, reinforcing the measurable impact of technology.
  • Maintaining impeccable CRM hygiene, ensuring customer health and engagement are always up-to-date.
Requirements
  • Experience in Customer Success, Account Management, or a similar customer-facing role.
  • Strong analytical and problem-solving skills, with the ability to leverage data to drive customer decisions.
  • Proven ability to drive product adoption and revenue expansion.
  • Excellent communication and relationship-building skills.
  • Thriving in a fast-paced, high-growth environment.
  • Possessing a passion for customer success and maximizing customer value.
About This Role

This is a unique opportunity to make a meaningful impact on the success of our customers. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their goals and objectives through the effective use of technology.