Case Resolution Specialist

6 days ago

Sydney, New South Wales, Australia beBeeResolution Full time $60,000 - $90,000

Case Resolution Specialist

 

We are seeking a highly organised and detail-oriented professional to oversee the resolution of cases with precision and timeliness.

Key Responsibilities:

  • Review case portfolios and engage with internal and external stakeholders through written and verbal communication.
  • Identify root causes of resolutions and pinpoint areas for improvement.
  • Maintain accurate and up-to-date record-keeping.
  • Cultivate positive working relationships with both internal and external partners.
  • Support management in implementing efficient work practices.
  • Master data input and extraction using Practice Evolve.

Required Skills and Qualifications:

  • Exceptional organisational skills, with attention to detail.
  • Proficiency in typing, document drafting, and data entry.
  • Familiarity with the Microsoft Office suite.
  • General knowledge of financial services.
  • Strong problem-solving abilities.
  • A solution-focused mindset.
  • Ability to work independently and collaboratively within a team.
  • Precision prioritisation and multitasking skills.
  • Excellent written and verbal communication skills.

Benefits:

  • Minimum 2 years of solid administration and data entry experience.
  • Relevant qualifications in Business or equivalent experience.

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