Front-of-House Operations Manager

About Us

Holiday Inn Werribee is a leading hospitality brand showcasing the new open lobby concept. Our modern and versatile food & beverage outlets make us a premier venue in Melbourne's West.

Situated in the heart of the Werribee city centre, our hotel occupies the top 4 floors of the mixed-use 12-storey premises, boasting sweeping views across to the You Yangs and Wyndham Harbour. We offer 150 stylishly appointed guest rooms, a gym, an outdoor garden courtyard, all-day dining, and modern conference and events spaces.

A little taste of your day-to-day:

• Oversee and coordinate daily food and beverage operations, ensuring seamless service and guest satisfaction.
• Coaching, mentoring, and training colleagues while leading and coordinating operational outlets.
• People development check-in conversations, probationary reviews, and annual performance reviews
• Respond appropriately to guest complaints and concerns, solicit feedback, and build relationships driving continuous improvements in guest satisfaction.
• Ensure compliance with health, safety, and sanitation regulations, including food handling and alcohol service standards.
• Rostering colleagues according to business forecasts and requirements, managing labor costs, and optimizing shift efficiency.
• Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing waste.
• Collaborate with the kitchen team to ensure seamless coordination between front- and back-of-house operations.
• Implement and enforce company policies, including cash handling, upselling techniques, and customer service protocols.
• Ensure proper setup, execution, and breakdown of conference and event spaces, including catering and beverage services tailored to client specifications.
• Assist in menu planning, special promotions, and event coordination as needed.
• Lead by example, be the point of contact for all guests during their dining experience.
• Delivering exceptional food and beverage service by personally welcoming, recognizing return guests, and providing genuine warmth and thoughtful hospitality.
• Exceeding guest expectations and delivering memorable experiences.

We Need From You:

• A team player with a positive attitude and strong drive for results.
• Engaging interpersonal and excellent communication skills.
• Strong organizational and multitasking abilities, with attention to detail in event planning and execution.
• Planning ahead, adapting to unexpected situations, and embracing change.
• Exceptional customer service skills and a proactive approach to problem-solving.
• Demonstrating strong leadership capabilities, being firm and fair with people management.
• Available to work a rotational roster, including early mornings, afternoons, late evenings, weekends, and public holidays.
• Experience in high-volume restaurants, hotels, or event catering environments.
• Knowledge of wine, spirits, and beverage pairing for dining and event menus.

Qualifications:

• A minimum of 2 years of experience in a supervisory role within the food and beverage or hospitality industry, preferably in conference and event operations.
• Strong knowledge of food and beverage operations, including service standards, menu planning, inventory management, and event catering.
• Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team across dining and event settings.
• Proficient in point-of-sale systems and basic computer applications (e.g., Microsoft Office).

What We Offer:

• Paid birthday leave
• Enhanced parental leave
• Flexible work options and proactive health days
• Lifelong development programs supporting career growth
• Uniform provided and dry cleaned
• On-site barista coffee or tea per shift
• Full onboarding training and learning development courses
• Employment covered under Hospitality Industry (General) Award 2020