Technical Support Specialist
1 day ago
Position Overview
We are seeking an experienced Technical Support Specialist to join our team based in Perth, WA. This is a full-time role reporting to the Support Services Manager.
The primary objectives of this role are to provide technical support to customers related to GIS/Mapping, GPS, Total Station, Machine Control, and Software solutions.
This role is ideal for individuals with a background in Operational Technology or similar disciplines who have a strong interest in problem-solving.
A pre-employment medical assessment and police check are also required for this position.
Main Responsibilities:
- Provide technical phone support to customers
- Manage support cases within a case management framework
- Perform field support for Geo-Spatial and/or Mining products, including Machine Control products
- Provide internal support to the Field Services Team
- Assist the Pre-Delivery Team Leader in setting up hire equipment and Geo-Spatial deliveries
- Assist the Field Services Scheduler with field service requirements and scheduling
- Customer liaison to assist with delivery requirements and system setup
- Deliver basic user training to customers
About You:
To be successful in this role, you will have the following attributes:
- Experience with Operational Technology
- Experience with Networks or RF communication technology
- Familiarisation with heavy machinery and site operations
- Excellent communication and organisational skills
- Strong attention to detail
- Team-oriented, excellent interpersonal skills, and positive outgoing personality
- Goal-oriented, outcome-focused, performance-driven
- Ability to build and manage relationships
- Sound computer skills and ability to use Microsoft Office applications
- Display a high degree of professionalism and positive attitude
- Strong technical aptitude
- Able to work independently with minimal direction
Why Choose Aptella?
Aptella is more than just a workplace – we're a community that thrives on collaboration, innovation, and inclusivity. With an impressive employee engagement rate, our team is energized and united in their passion for what we do.
Imagine working with the latest technology, surrounded by talented colleagues who inspire you every day. We celebrate diversity of thought and provide a dynamic environment where your ideas can flourish. We offer a competitive reward structure, continuous learning and career advancement, flexible work arrangements, and generous parental leave.
Our estimated salary for this role is around $60,000-$80,000 per annum, depending on experience.
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