Senior Technical Expert

4 days ago

Canberra, ACT, Australia beBeeTechnician Full time $90,000 - $120,000

Job Description

We are seeking a skilled professional to provide technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance.

Key Responsibilities:

  • Provide on-site technical support to clients, ensuring optimal performance of hardware, software and network systems.
  • Respond to customer inquiries regarding operation and malfunctions, providing timely and effective solutions.
  • Collaborate with customers to advise on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Technical Requirements:

  • Support multiple technology streams, including desktop, infrastructure and services across Hardware, OS, Software, Networks, Server, Print etc.
  • Manage and resolve incidents and Service Requests within agreed Service Level Agreements (SLAs).

Customer Interaction:

  • Develop and maintain positive relationships with customers, communicating effectively throughout the case resolution process.
  • Log and maintain accurate records of customer interactions and activities in the correct client ITSM tool.

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