Airport Service Coordinator

2 weeks ago


Brisbane Airport, Australia Secure Parking Full time
About Secure Parking

Secure Parking is the largest commercial car park operator in Australia, with a presence in over 450 car parks across the country. Founded over 40 years ago, the company has undergone significant expansion and growth under its new ownership by Park24 Co.

We're part of a leading global car park operator that's dedicated to delivering exceptional customer experiences through innovative technology, marketing, and people-centric approaches.

Airport Landside Operations

Brisbane Airport is planning a AUD $5 billion investment over the coming years, which will further solidify our position as one of the top airport landside operators in Australia.

In addition, we're poised to make a significant impact during the 2032 Olympic Games, providing valuable opportunities for our customers and staff alike.

The Role: Customer Service Officer (Kerbside)

As a Customer Service Officer, you'll play a vital role in ensuring the smooth operation of our kerbside services at Brisbane Airport.

Your primary responsibilities will include:

  1. Providing exceptional customer service to both passengers and commercial partners
  2. Directing passengers to their desired locations
  3. Allocating taxis to departing customers
  4. Providing first aid assistance when required
  5. Managing traffic flow to ensure seamless landside operations
What We're Looking For

We're seeking individuals who possess excellent communication skills, patience, and the ability to work harmoniously with colleagues and supervisors.

Must-haves include:

  • Honesty, reliability, and punctuality
  • Friendly and cooperative nature
  • Good communication skills and the patience to deal tactfully with people
  • Ability to follow instructions as necessary
  • Willingsness to comply with all corporate policies and procedures, particularly OH&S
  • Current full driver's licence
  • Willingness to work in rotating shifts, including weekends
  • A First Aid certificate and Traffic Control training (can be provided)
  • A Police check and Airport ASIC card (required)
Benefits and Opportunities

We offer a range of benefits and opportunities for professional growth and development.

This role provides a chance to make a real difference in the lives of our customers and contribute to the success of our business.

If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, we encourage you to apply.



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