Receptionist Administrator
3 weeks ago
Job Title: Receptionist Administrator
Job Summary:
We are seeking a highly organized and customer-focused Receptionist Administrator to join our team at Bupa Clinic in Ringwood. As a key member of our support functions, you will play a vital role in ensuring the smooth operation of our administration tasks and providing an exceptional experience for our customers.
Key Responsibilities:
- Greet and welcome customers, supporting their journey throughout the centre
- Answer and screen incoming customer queries, managing local mailboxes and emails
- Maintain a well-presented reception and waiting area
- Ensure customer reports are dispatched on time, including effective management of abnormal results
- Prepare and distribute customer paperwork, including appointment packs and clinical files
- Manage results and follow up with suppliers to meet agreed SLAs
- Process customer payments, invoices, and credit notes
- Organize and prioritize documents to meet deadlines
- Assist with bookings and referrals
- Manage post and generate letters as required
Requirements:
- PC literate with excellent knowledge of MS Office packages
- Experience working in a busy clinical environment
- Medical Secretary experience
- Leadership experience and people management skills (desirable)
- Customer service experience and a customer-focused approach
- Excellent interpersonal, written, and verbal communication skills
- Excellent organization and time management skills
Why Bupa?
We are a health insurer and provider, driven by our purpose to help people live longer, healthier, happier lives. Our benefits are designed to support your physical and mental wellbeing, including 25 days holiday, Bupa health insurance, an enhanced pension plan, and more.
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Receptionist Administrator
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Ringwood, Victoria, Australia Bupa Full timeJob Title: Receptionist AdministratorJob Summary:We are seeking a highly organized and customer-focused Receptionist Administrator to join our team at Bupa Clinic in Ringwood. As a key member of our support functions, you will play a vital role in ensuring the smooth operation of our administration tasks and providing an exceptional experience for our...
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