Retail Customer Advocate
1 week ago
Customer Experience Champion
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Location: Bourke Street Mall Store, Melbourne, Australia
Drive meaningful connections every day.
At Optus, we're more than just a telco - we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.
Every day our team of 6,000+ passionate people embrace a 'yes' mindset, ensuring Australians enjoy closer relationships, stronger networks, deeper partnerships, and bigger breakthroughs.
Key Responsibilities
- You are the face of Optus delivering exceptional customer service powered by optimism
- Learn about our innovative tech products and services by sharing your knowledge in an easy-to-understand way
- Provide personalized solutions & product expertise - your smile is your secret sales tool
- Collaborate with colleagues to create a welcoming environment - together, we learn, grow, & create memorable moments that matter
What's in it for you?
- $35 p/h + super + applicable loadings
- Make life easier (and more affordable) with discounts on Optus products and exclusive shopping deals with retail partners
- Unlock additional benefits at over 400 retailers across Australia including iconic brands like Lauder & West
- Build meaningful connections through employee-led networks and diversity initiatives like Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+)
- Flexible rosters that make space for life outside of work
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