Customer Experience Manager
4 days ago
We are seeking a Customer Experience Specialist to drive exceptional customer experiences across public and private chat domains. As the successful candidate, you will be responsible for managing a national team of social media agents who provide customer service via chat on platforms like Facebook, Instagram, and WeChat.
- Manage operational resourcing and ensure compliance with risk, regulatory, and quality assurance standards.
- Coach and develop your team to deliver impactful customer interactions and lead a team whose work is highly visible across public platforms.
You will work closely with Marketing, Risk, and external partners to uphold our brand and reputational standards, and play a key role in managing escalated complaints and supporting vulnerable customers.
About the RoleThis is a full-time permanent position open to candidates based in any office across Australia, with a preference for those located in Sydney or Brisbane.
About YouYou are a digitally savvy leader with a strong background in customer service and social media engagement. Your ability to navigate digital channels, interpret data, and manage operational workflows will be key to delivering business outcomes.
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Senior Customer Experience Advisor
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Sydney, New South Wales, Australia Inchcape Plc Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Experience Manager – Subaru Penrith Part of Inchcape Australasia | Busy Dealership | Uncapped Commissions | Career Growth Join one of thebusiest and highest-performing dealerships in the region – Subaru Penrith, proudly part of Inchcape Australasia, a...
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Sydney, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $180,000Job Overview:We are seeking a highly skilled Customer Experience Manager to join our team. This role will be responsible for driving exceptional customer results through strategic planning and collaboration with cross-functional teams.About the Role:Develop and implement customer satisfaction strategies to drive business growthManage a portfolio of customer...
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Customer Experience Manager
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Sydney, New South Wales, Australia Inchcape plc Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Customer Experience Manager – Subaru PenrithPart of Inchcape Australasia | Busy Dealership | Uncapped Commissions | Career GrowthJoin one of thebusiest and highest-performing dealerships in the region – Subaru Penrith, proudly part of Inchcape Australasia, a global...
