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Audio Visual Support Specialist
2 months ago
We are seeking a highly skilled Audio Visual Support Technician to join our Electrical Technologies team in Melbourne's CBD. As a key member of our team, you will be responsible for ensuring the seamless operation, maintenance, and support of audio-visual systems, managing service requests and incidents through various engagement channels.
Key Responsibilities- Handle incoming service requests, incidents, and tasks through client engagement channels.
- Manage the entire lifecycle of faults & service requests, ensuring timely updates and resolution communication with clients.
- Proactively monitor performance and health of audio-visual systems, ensuring optimal functionality.
- Diagnose and resolve technical issues related to AV systems and services, collaborating with technical teams as needed.
- Ensure all client interactions are handled with integrity, maintaining a focus on delivering excellent customer outcomes.
- Develop Standard Operating Procedures (SOPs) for National Service Centre and state teams nationally.
- Support day-to-day operations of the National Service Centre, ensuring activities align with customer contracts and Programmed standards.
- Bachelor's degree in a related field or equivalent work experience.
- Experience in a service desk or technical support role, managing service requests and incidents.
- Experience in managing and troubleshooting audio-visual systems in a network operations or similar environment would be ideal.
- Ability to analyze system performance data and generate accurate, insightful reports for management.
- Excellent problem-solving skills and the ability to work well under pressure.
- Effective communication and interpersonal skills to collaborate with cross-functional teams and end-users.
- Experience using MS Office & MS Teams.
Programmed Electrical Technologies is one of the leading providers of audio visual, communications and electrical services, providing customers with a complete end-to-end solution across a multitude of industries. We encourage career development, support flexibility, and care about your personal wellbeing and safety.
