Service Expert

5 days ago

Ipswich, Australia beBeeAccount Full time $60,000 - $80,000
Key Responsibilities

This role requires engagement with clients to understand their service needs, expectations and service proposition.

  • Act as key point of contact for clients on query resolution and client servicing needs.
  • Responsible for account management and coordination of post placement services delivered to clients.
  • Establish and maintain strong working relationships with clients, reinsurers, brokers, and internal stakeholders.

Strong communication skills are a must in this role as it involves daily interaction with clients and stakeholders to ensure smooth delivery of services.

What You'll Achieve

In this position, you will be the primary point of contact for clients, brokers, reinsurers, local overseas offices, and management for assigned accounts.

  • Understand clients' business and reinsurance programs, liaising with placement brokers to appreciate any specific client requirements.
  • Establish and maintain strong working relationships with processing handlers and client service managers to deliver ultimate service to clients.

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