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IT Support Specialist

2 months ago

Sydney, New South Wales, Australia Expertech Full time
Expertech IT Service Desk Analyst L1 L2

Join our team of experts at Expertech as we seek an experienced IT Service Desk Analyst L1 L2 to provide exceptional support to our clients. As a key member of our support function, you will be responsible for delivering 1st and 2nd line desktop, network, and application support services to our users.

Key Responsibilities:
  • Provide timely and effective support to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, and software applications
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our systems, applications, and technologies
  • Participate in on-call rotations and provide after-hours support as needed
Requirements:
  • Minimum 3 years of experience in a similar role
  • Strong knowledge of Windows operating systems, Active Directory, Exchange, and Office 365
  • Experience with networking protocols, DNS, DHCP, and WINS
  • Familiarity with remote access technologies and device drivers
  • Excellent communication and documentation skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Collaborative and supportive team environment
  • Professional development and training opportunities

Expertech is an equal opportunities employer and welcomes applications from diverse candidates. Please submit your resume and cover letter through the link provided. We look forward to hearing from you