Lead Customer Experience Manager
3 days ago
We're looking for a highly skilled professional to join our team as a Lead Customer Experience Manager. As a key member of our management team, you will be responsible for creating and delivering exceptional customer experiences across our stores.
Key Responsibilities:
- Develop and implement strategies to drive customer satisfaction and loyalty.
- Work closely with the store team to ensure excellent customer service standards are met.
- Analyse sales data and customer feedback to inform business decisions.
- Collaborate with other departments to promote cross-functional alignment and achieve shared goals.
Benefits:
- A competitive base salary and superannuation benefits.
- Local and global career growth opportunities within our organisation.
- Discounts on our products and services.
- Wellness support and recognition programs.
The Role:
This is an exciting opportunity to take on a leadership role and make a real impact on our customers' experiences. If you have a passion for customer experience and a proven track record in driving results, we want to hear from you.
About Us:
We are a dynamic and growing organisation that values innovation, teamwork and customer-centricity. Our goal is to deliver exceptional customer experiences that exceed expectations and build lifelong relationships.
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