Field Services Operations Lead

1 day ago

Canberra, ACT, Australia beBeeFieldServices Full time $100,000 - $140,000

Job Title: Field Services Operations Lead

As a key member of our team, you will play a vital role in ensuring the success of our field engineering operations. Your responsibilities will include providing day-to-day supervision to a team of Field Engineers across an assigned territory and within specified client locations.

You will be responsible for ensuring timely and effective client/end-user support, resolving associate inquiries and complex client issues, maintaining quality standards, and driving improvements to installation, maintenance, and updates of client equipment and services. Additionally, you will identify opportunities for department-wide improvement and communicate with management to propose changes as appropriate.

To be successful in this role, you must have strong time management skills, be motivated and enthusiastic, and possess excellent communication and leadership abilities. A valid NV1 Security Clearance is also required.

Key Responsibilities:

  • Supervise Field Engineers across an assigned territory
  • Ensure timely and effective client/end-user support
  • Resolve associate inquiries and complex client issues
  • Maintain quality standards
  • Drive improvements to installation, maintenance, and updates of client equipment and services

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