Commercial Relationship Manager

6 days ago

Adelaide, South Australia beBeeCustomerExperience Full time $90,000 - $120,000
Job Title

We are seeking a Customer Experience Specialist to join our team. This role will involve delivering a positive customer experience to Commercial & Industrial business customers.

  • Develop and maintain strong relationships with existing strategic clients.
  • Collaborate closely with internal stakeholders to ensure exceptional levels of service and support.
  • Ensure high levels of customer satisfaction through proactive communication and effective project management.
About the Role

This is an exciting opportunity for a skilled professional to make a real impact in the energy industry. As a Customer Experience Specialist, you will be responsible for managing and responding to customer enquiries and issues.

Key Responsibilities
  • Manage and respond to customer enquiries and issues via email and phone calls.
  • Collaborate with internal stakeholders to resolve customer issues.
  • Identify and implement process improvements to enhance customer experience.
Requirements
  • Proven experience in managing complex contracts and relationships.
  • Strong networking skills with both internal and external stakeholders.
  • Demonstrated ability to identify and understand customer data and processes.
Benefits

This role offers a range of benefits, including:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
Inclusion at AGL

We value diversity and welcome applicants from various backgrounds. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.

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