Customer Service Advocate

4 days ago

North Sydney Council, Australia beBeeCustomerExperience Full time $65,000 - $95,000

We are seeking a dynamic professional to deliver exceptional customer experiences.

About the Role

This key role involves working closely with customers to resolve their queries and concerns, building strong relationships and delivering outstanding outcomes.

Responsibilities will include managing a combination of inbound phone and email-based customer cases and queries, developing excellent rapport with customers, and identifying complex problems to resolve them or escalate where necessary.

The ideal candidate will thrive in fast-paced environments, confident in managing complex queries and delivering quality service. If you have experience in customer service, problem-solving, and communication, we would love to hear from you.

  • Minimum 3 years of experience in a customer-facing environment;
  • Proven ability to resolve complex or ambiguous customer issues;
  • Strong analytical skills and initiative to find effective solutions;
  • Excellent verbal and written communication skills;
  • Ability to build relationships and collaborate effectively with stakeholders;
  • Customer-focused mindset with a commitment to quality service;
Key Responsibilities

• Manage customer inquiries and concerns via phone and email;

• Develop and maintain positive relationships with customers;

• Identify and resolve complex customer issues in a timely manner;

• Collaborate with internal stakeholders to ensure seamless customer service delivery;

Benefits

Flexible working arrangements; 7 additional days of annual leave per year; 16 weeks paid parental leave for primary caregivers; rewards programme including discounts from various retailers; extensive range of employee benefits available upon request.

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