Guest Service Ambassador

2 weeks ago


Acton Park, Tasmania, Australia Ovolo Group Full time

About Ovolo Group

Ovolo Group is a dynamic and innovative hospitality company that prides itself on delivering exceptional customer experiences. As a leading lifestyle brand, we operate hotels and restaurants across Hong Kong, Australia, and Indonesia, with a strong focus on sustainability and artistic design.

Our Mission

At Ovolo Group, our mission is to share happiness and create a lasting impression on our guests. We strive to provide a unique and memorable experience that exceeds our guests' expectations, and we're looking for talented individuals to join our team and help us achieve this goal.

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Ovolo Nishi. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a smooth and enjoyable experience for all visitors. This is an exciting opportunity to join a dynamic and innovative company that values creativity, passion, and teamwork.

Key Responsibilities

  • Guest Service
    • Greet guests warmly and provide a personalized welcome
    • Check guests in and out efficiently and accurately
    • Modify and adjust guest bookings as needed
    • Promote hotel services and amenities to guests
    • Make recommendations to guests based on their interests and preferences
  • Front Office Operations
    • Support the Front Office management team in ensuring smooth hotel operations
    • Attend to guest inquiries and resolve any issues promptly
  • Team Collaboration
    • Work closely with other departments to ensure seamless service delivery
    • Participate in team meetings and contribute to the development of new ideas and initiatives

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with a strong focus on customer service and attention to detail. Previous experience in a front office or customer-facing role is highly desirable, but not essential. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we would love to hear from you

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • The chance to work with a talented and creative team
  • Professional development and training opportunities


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