Guest Service Representative

1 day ago


Albert Park, Victoria, Australia Accor Full time
Unlock Your Potential with Accor

At Accor, we're passionate about delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.

Key Responsibilities:
  • Manage administrative tasks and data entry for guest relations
  • Prepare resources for group arrivals and VIP member arrivals
  • Handle guest communications, including internal and external phone calls
  • Provide exceptional guest services, including check-in and check-out
What We're Looking For:
  • A passion for delivering outstanding customer service
  • Previous experience with data entry, booking management, and forward planning for group arrivals
  • Strong attention to detail and ability to follow procedures
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
Why Join Accor?
  • On-site car parking available
  • Access to confidential employee assistance program
  • Inclusive and diverse work environment
  • Opportunities for career development and growth
  • Global discounts on hotel accommodation and food and beverage

We're committed to creating a workplace that's supportive, inclusive, and empowering. If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we'd love to hear from you.



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