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Guest Service Representative

2 months ago

Albert Park, Victoria, Australia AccorHotel Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Manage administrative tasks and data entry for guest relations
  • Prepare resources for group arrivals and VIP member arrivals
  • Handle guest communications, including internal and external phone calls
  • Provide guest services, including check-in and check-out
Requirements:
  • A passion for delivering outstanding customer service and creating memorable experiences
  • Previous experience with data entry, managing bookings, and forward planning for group arrivals is desirable
  • Previous experience using Excel is desirable
  • Strong attention to detail and ability to follow procedures
  • Confidence in handling credit card and cash transactions
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Flexibility to work a rotating roster
What We Offer:
  • On-site car park available
  • Access to confidential Employee Assistance Program
  • Inclusive and diverse work environment
  • Friendly and supportive work environment
  • Reward and recognition programs
  • Mentoring and career development opportunities
  • Global discounts on hotel accommodation and Food and Beverage

Apply today to start a conversation and explore your career opportunities with AccorHotel.