Support and Recovery Specialist

2 days ago

Newcastle, New South Wales, Australia beBeeProfessional Full time $99,714 - $105,113
Claims Professional Opportunity

We are seeking passionate and driven professionals to join our team as a Claims Officer. This role will play a vital part in helping individuals recover from motor vehicle accidents, supporting them through their journey while building trusted relationships with all stakeholders.

Key Responsibilities:
  • Deliver high-quality customer service that truly makes a difference.
  • Navigate complex challenges to grow your expertise.
  • Guide customers through each step of their recovery journey.
  • Thrive in a fast-paced, collaborative, and dynamic work environment.
  • Manage end-to-end claims with the support and mentorship of experienced leaders.
About You:
  • You genuinely care about making a difference, delivering informed, empathetic, and customer-focused support with patience and professionalism.
  • Experience in insurance claims or allied health is preferred, with a strong customer-first mindset and a genuine desire to help others.
  • Resilience and composure are necessary to support people during vulnerable moments.
  • Decision-making confidence and ownership of outcomes are essential.
  • Excellent active listening skills and the ability to guide customers with clarity and care are required.
  • Solid computer literacy and adaptability to new systems and technologies are a must.
Benefits:
  • We value our employees' experience and offer a range of benefits to enhance work-life balance, including flexible working arrangements and holistic wellbeing coaching.
  • Award-winning workplace culture and opportunities for growth and development.
  • A supportive and inclusive team environment that fosters collaboration and creativity.

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