Recovery Journey Coordinator

6 hours ago

Newcastle, New South Wales, Australia beBeeCase Full time $95,000 - $110,000

Role Overview

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This challenging opportunity allows you to make a meaningful difference in people's lives by supporting individuals through their recovery journey.

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  • Provide high-quality customer service that makes a real difference and ensures excellent client outcomes.">
  • Navigate complex claims challenges, grow your expertise, and deliver effective solutions.">
  • Build strong relationships with clients and guide them through each step of their recovery process.">
  • Manage end-to-end claims with the support of experienced leaders and mentors.">
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About You

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  • You have experience in insurance claims or allied health, which is highly regarded.">
  • A strong customer-first mindset and genuine desire to help others are essential qualities for this role.">
  • Resilience and ability to remain composed in vulnerable situations are critical skills.">
  • You are confident in making sound decisions and taking ownership of outcomes.">
  • Excellent active listening skills and ability to guide clients through the claims journey are required.">
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Your Key Responsibilities:

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  1. ">
  2. Deliver compassionate customer service that drives positive outcomes.">
  3. Overcome complex claims challenges and develop your expertise.">
  4. Cultivate strong relationships with clients and lead them through each stage of their recovery journey.">
  5. Maintain control of entire claims processes, backed by the guidance of seasoned leaders.">

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