Customer Service Representative

2 weeks ago

Bayswater North, Victoria, Australia Reece Group Full time

We are a leading international company with exceptional values and customer focus. Our core business is supplying plumbing and bathroom products to plumbers and retail customers, but what many people don't realise is that we also have several specialty businesses such as Irrigation, HVAC-R, Bathroom Life, Onsite and Civil.

In 2013, we acquired refrigeration and air conditioning businesses Actrol and Metalflex. Across all levels of our network, our staff continuously aim to provide friendly and expert customer service to ensure that they are the best in the business.

We are looking for students to undertake School–based Traineeships where you will work towards a Certificate II in Supply Chain Operations. The traineeship will involve working in a Reece branch as well as completing certificate requirements e.g. workbooks and on the job training and assessments.

Key responsibilities include:

  • Embracing our values, policies, and procedures
  • Providing excellent customer service
  • Completing all requirements of the certificate
  • Processing sales
  • Stock management
  • Answering phone calls to take messages and orders
  • Communicating with customers and staff
  • Building product knowledge
  • Providing follow up to customers
  • Contributing to maintaining the branch at a high standard

About You: If you have good written and verbal communication skills, ability to follow instructions, enthusiasm and a great attitude, willingness to give new things a go, team player qualities, neat and tidy workplace maintenance, and being well-presented, we would like to hear from you.

The successful candidate will be required to work the equivalent of one and a half days per week. Must have Saturday availability. Additional hours during school holidays are available and recommended to assist in your progress.

This is a fantastic opportunity to join a great company that offers excellent conditions and comprehensive on the job training. Estimated annual salary: $45,000-$65,000 depending on experience and location.

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